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Rise of the Red Ring of Death

News | August 20, 2009 6:00 pm

Count your lucky stars if your system hasn't crashed yet. For those of you who have lost a system to the Red Ring of Death, don't feel left out. A new survey published in Game informer suggests that Microsoft's Xbox 360 failure rate has skyrocketed to a dizzying 54.2%. This is the highest percentile of system failure for the 360 yet. Game Informer went on to publish their findings of the survey which featured about 5,000 readers.

Here are the findings.

Console failure rate

Xbox 360 – 54.2%
Playstation 3 – 10.6%
Wii – 6.8%

Percentage of console owners who suffered a second hardware failure after the original repair.

Xbox 360 – 41.2%
Playstation 3 – 14.7%
Wii – 11%

Percentage of people who rate their customer service experience "very helpful"

Nintendo – 56.1%
Sony – 51.1%
Microsoft – 37.7%

Percentage of respondents whose friends have had console hardware failures.

Xbox 360 – 69.9%
Playstation 3 – 12.4%
Wii – 6%

Game Informer also went on to state that "The reason the Wii has the lowest hardware failure rate could be because console is played the least of the three. 41.4% of Wii owners surveyed said they play the console less than one hour a day, meanwhile the majority of Xbox 360 (40.3%) and Playstation 3 (37%) owners say they play their console on an average of three to five hours day. Also, only 3.8% of respondents said they'd never buy another Xbox system because of the failure rates."

So it would seem even with high console failure rates and mediocre customer service approval rates, the Xbox 360 is still the console of choice. with only 3.8% of all users who had a hardware failure stating that they would not buy another. This must make Microsoft feel that they have some breathing room. Hopefully 360 owners will see the Red Ring of Death rate slowly decrease over the next few months.

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Re: Rise of the Red Ring of Death

08/20/09 6:42 pm | #2

Yeah, hopefully. If I ever get another, it'd be my 3rd RROD.

Thanks for the figures. Doesn't surprise me that the Wii isn't played all that much. The games they have to offer for that console are just bleh...

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Re: Rise of the Red Ring of Death

08/20/09 6:59 pm | #3

i've already had 3RRoDs. but my 4th console is running smoothly and more importantly QUIETLY

and you're right wii games are bland, there are a few instances of brilliance, but over all just mediocre.

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12/31/69 7:00 pm | #4

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Re: Rise of the Red Ring of Death

08/20/09 8:33 pm | #5

lol i have not gotten one but i am cinda worried that a RROD is coming soon after reading this

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Re: Rise of the Red Ring of Death

08/20/09 8:36 pm | #6

Lucky box number 7 is still running strong!

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Re: Rise of the Red Ring of Death

08/20/09 8:43 pm | #7

Quote by Von Doom:

So it would seem even with high console failure rates and mediocre customer service approval rates, the Xbox 360 is still the console of choice. with only 3.8% of all users who had a hardware failure stating that they would not buy another. This must make Microsoft feel that they have some breathing room. Hopefully 360 owners will see the Red Ring of Death rate slowly decrease over the next few months.

interesting read.
some people are literally in their double digits, and yet they still buy new 360's.
personally, i will always have a 360 until the next xbox comes out. no matter what.
i'm still on my first 360. it HAS red ringed, but they fixed it LONG ago and it's been flawless ever since. my turn around was like 7 or 8 days total. i was very pleased with the customer service.

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Re: Rise of the Red Ring of Death

08/20/09 8:48 pm | #8

Wii doesnt have as much power in their consoles either the Xbox sounds like motor

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Re: Rise of the Red Ring of Death

08/20/09 9:26 pm | #9

My second 360 just started the RODD process a few weeks ago (during the (group competition) and just last night gave me the first full ring. I think this sucks because its going to take a while to get the replacement back and i wanted to at least rock some games before school started.

Honestly I am very fed up with the units crashing and would quit Xbox if it wasn't for site like this and the friends I gained on Live

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Re: Rise of the Red Ring of Death

08/20/09 9:49 pm | #10

Mine has reed ringed once, but it happened exactly 1 month after my bro in laws, who just had his do it again about a month and a half ago. The only difference is his was just fixed, mine was completely replaced by Microsoft.

I kinda worry every day that it will happen soon. At the same time though, I kinda want it to, the wife said we will send it in to fix it, but that she will also let me buy a new Elite if it does RR again. And with the news of the price drop, I want it to, lol.

Mainly I want the HDMI port and the new guts.

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12/31/69 7:00 pm | #11

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Re: Rise of the Red Ring of Death

08/20/09 11:11 pm | #12

yeah my last console RRoD'd and i sent it in. and they sent me back a brand new arcade, and told me to register the new serial #. i was suprised. since it happened i've only met 3 other people who got new systems.

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Re: Rise of the Red Ring of Death

08/20/09 11:24 pm | #13

I have 3, 360s at work from the initial launch, 1 RRoD, I took I did the resolderings and its been running perfectly fine since.
My 3 bar 360s run about 6hrs a day 6 days a week (no Sundays)
My Personal Elite 360 runs about 5-6 hours a day 7 days a week.
My personal elite is perfectly fine.

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12/31/69 7:00 pm | #14

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Re: Re: Rise of the Red Ring of Death

08/20/09 11:53 pm | #15

Quote by Lady Evol:

The 360 just has... something... that keeps me playing...

i agree, just something about it. i couldnt leave it if i tried....
maybe it's mind control, kinda like batman forever... :confused:

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Rise of the Red Ring of Death

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