Count your lucky stars if your system hasn't crashed yet. For those of you who have lost a system to the Red Ring of Death, don't feel left out. A new survey published in Game informer suggests that Microsoft's Xbox 360 failure rate has skyrocketed to a dizzying 54.2%. This is the highest percentile of system failure for the 360 yet. Game Informer went on to publish their findings of the survey which featured about 5,000 readers.
Here are the findings.
Console failure rate
Xbox 360 – 54.2%
Playstation 3 – 10.6%
Wii – 6.8%
Percentage of console owners who suffered a second hardware failure after the original repair.
Xbox 360 – 41.2%
Playstation 3 – 14.7%
Wii – 11%
Percentage of people who rate their customer service experience "very helpful"
Nintendo – 56.1%
Sony – 51.1%
Microsoft – 37.7%
Percentage of respondents whose friends have had console hardware failures.
Xbox 360 – 69.9%
Playstation 3 – 12.4%
Wii – 6%
Game Informer also went on to state that "The reason the Wii has the lowest hardware failure rate could be because console is played the least of the three. 41.4% of Wii owners surveyed said they play the console less than one hour a day, meanwhile the majority of Xbox 360 (40.3%) and Playstation 3 (37%) owners say they play their console on an average of three to five hours day. Also, only 3.8% of respondents said they'd never buy another Xbox system because of the failure rates."
So it would seem even with high console failure rates and mediocre customer service approval rates, the Xbox 360 is still the console of choice. with only 3.8% of all users who had a hardware failure stating that they would not buy another. This must make Microsoft feel that they have some breathing room. Hopefully 360 owners will see the Red Ring of Death rate slowly decrease over the next few months.
Here are the findings.
Console failure rate
Xbox 360 – 54.2%
Playstation 3 – 10.6%
Wii – 6.8%
Percentage of console owners who suffered a second hardware failure after the original repair.
Xbox 360 – 41.2%
Playstation 3 – 14.7%
Wii – 11%
Percentage of people who rate their customer service experience "very helpful"
Nintendo – 56.1%
Sony – 51.1%
Microsoft – 37.7%
Percentage of respondents whose friends have had console hardware failures.
Xbox 360 – 69.9%
Playstation 3 – 12.4%
Wii – 6%
Game Informer also went on to state that "The reason the Wii has the lowest hardware failure rate could be because console is played the least of the three. 41.4% of Wii owners surveyed said they play the console less than one hour a day, meanwhile the majority of Xbox 360 (40.3%) and Playstation 3 (37%) owners say they play their console on an average of three to five hours day. Also, only 3.8% of respondents said they'd never buy another Xbox system because of the failure rates."
So it would seem even with high console failure rates and mediocre customer service approval rates, the Xbox 360 is still the console of choice. with only 3.8% of all users who had a hardware failure stating that they would not buy another. This must make Microsoft feel that they have some breathing room. Hopefully 360 owners will see the Red Ring of Death rate slowly decrease over the next few months.
