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Guy suing Gamestop?

Article | March 26, 2010 9:05 am
I'm sorry, but this is something I felt everyone here needed to see.

Lawsuit Filed Against GameStop Over Deceptive Used Game Sales
Written Friday, March 26, 2010 by Richard Walker

Retailer GameStop have had a lawsuit filed against them following claims that the company is "deceptively misleading" its customers into believing that advertised free downloadable content comes packaged with the game, when in fact the DLC is free only to those that purchased the full game as new.

Said content is accessed via a one-time use code for free, but thereafter must be bought for $15. Plaintiff James Collins bought a copy of Dragon Age: Origins back in January for $54.99 plus tax from a GameStop store in California, making a saving of just $5 compared to a brand new copy.

Collins claimed to have bought the game due to the cover stating that there was additional free DLC, which he then had to purchase for $15, making an overall $10 loss on his purchase.

Attempting to claim a refund on the used game, Collins was refused due to the expiration of GameStop's 7-day returns policy.

The lawsuit states that, "GameStop, who makes more than 20% of its revenue and nearly $2 billion from the sale of used video games, is aware of this issue, and continues to fail to alert customers that this content is not available on used games."

It then goes on to say, "As a result, GameStop tricks consumers into paying more for a used game than they would if they purchased the same game and content new."

Through the filed lawsuit, Collins is seeking restitution, punitive damages for fraud and other compensatory damages. [Via IGN]

Has anyone else here had this problem? Speaking as a Gamestop employee, I personally always tell a customer about this issue when they buy used and assume a game has the DLC. Setsuna can vouch for me on this because he was my employee when I was a manager at my old Gamestop.

Please share your thoughts and comments if you would.
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Re: Guy suing Gamestop?
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I've never heard any Gamestop employee, at any of the many locations near me, notify a customer of missing out on the DLC by buying it used. Although, a little bit of personal responsibility comes into play here, as well; if you were that concerned about the DLC, why not ask about it?

On a side note, I also noticed that Gamestop caught on to the whole buy DLC packs used, install it, and return it, as my latest receipt clearly states "No returns on DLC Discs". Took them long enough; at least I got Shivering Isles out of the deal :-D

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You should know buying a used game that most things on the cover arnt there! Thats like me sueing cause i didnt get a free 1 month from GTA4..............Thats dumb as heck.

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It makes sense that a game that came with a unique code, but was returned, doesn't have this code anymore, no?
I mean it's kind of common sense. They can't trust people returning a code and saying that they haven't used it or something (expect a bigger law suit over a non-working code)
Plus, free DLC has always been an incentive to buy the game new, and NOT used ;p
Buuuuut it isn't in their power to just change the packaging that says "free DLC" on it, 'cause that's the cover of the game.

Idk. That's just my position. I don't deny that EB's pricing for used games is RETARDED, but no one can sue them for it >.>

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Quote by ErmacVersion1:



Collins claimed to have bought the game due to the cover stating that there was additional free DLC, which he then had to purchase for $15, making an overall $10 loss on his purchase.



This is what got me here if the cover says something, and it's used, it goes back to your comment about common sense. Game+Used= EVERYTHING'S USED. So he's sueing because he couldn't do that math;plus when people trade in game they dont always take everything off or out, can't tell you how many games still had the secruity device still in them when i got them used

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