Guy suing Gamestop?
Article | March 26, 2010 9:05 am
I'm sorry, but this is something I felt everyone here needed to see.
Lawsuit Filed Against GameStop Over Deceptive Used Game Sales
Written Friday, March 26, 2010 by Richard Walker
Retailer GameStop have had a lawsuit filed against them following claims that the company is "deceptively misleading" its customers into believing that advertised free downloadable content comes packaged with the game, when in fact the DLC is free only to those that purchased the full game as new.
Said content is accessed via a one-time use code for free, but thereafter must be bought for $15. Plaintiff James Collins bought a copy of Dragon Age: Origins back in January for $54.99 plus tax from a GameStop store in California, making a saving of just $5 compared to a brand new copy.
Collins claimed to have bought the game due to the cover stating that there was additional free DLC, which he then had to purchase for $15, making an overall $10 loss on his purchase.
Attempting to claim a refund on the used game, Collins was refused due to the expiration of GameStop's 7-day returns policy.
The lawsuit states that, "GameStop, who makes more than 20% of its revenue and nearly $2 billion from the sale of used video games, is aware of this issue, and continues to fail to alert customers that this content is not available on used games."
It then goes on to say, "As a result, GameStop tricks consumers into paying more for a used game than they would if they purchased the same game and content new."
Through the filed lawsuit, Collins is seeking restitution, punitive damages for fraud and other compensatory damages. [Via IGN]
Has anyone else here had this problem? Speaking as a Gamestop employee, I personally always tell a customer about this issue when they buy used and assume a game has the DLC. Setsuna can vouch for me on this because he was my employee when I was a manager at my old Gamestop.
Please share your thoughts and comments if you would.
Lawsuit Filed Against GameStop Over Deceptive Used Game Sales
Written Friday, March 26, 2010 by Richard Walker
Retailer GameStop have had a lawsuit filed against them following claims that the company is "deceptively misleading" its customers into believing that advertised free downloadable content comes packaged with the game, when in fact the DLC is free only to those that purchased the full game as new.
Said content is accessed via a one-time use code for free, but thereafter must be bought for $15. Plaintiff James Collins bought a copy of Dragon Age: Origins back in January for $54.99 plus tax from a GameStop store in California, making a saving of just $5 compared to a brand new copy.
Collins claimed to have bought the game due to the cover stating that there was additional free DLC, which he then had to purchase for $15, making an overall $10 loss on his purchase.
Attempting to claim a refund on the used game, Collins was refused due to the expiration of GameStop's 7-day returns policy.
The lawsuit states that, "GameStop, who makes more than 20% of its revenue and nearly $2 billion from the sale of used video games, is aware of this issue, and continues to fail to alert customers that this content is not available on used games."
It then goes on to say, "As a result, GameStop tricks consumers into paying more for a used game than they would if they purchased the same game and content new."
Through the filed lawsuit, Collins is seeking restitution, punitive damages for fraud and other compensatory damages. [Via IGN]
Has anyone else here had this problem? Speaking as a Gamestop employee, I personally always tell a customer about this issue when they buy used and assume a game has the DLC. Setsuna can vouch for me on this because he was my employee when I was a manager at my old Gamestop.
Please share your thoughts and comments if you would.
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