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Archived: Microsoft Responds to Warranty Report

Posted Under: Xbox News

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Microsoft Responds to Warranty Report
02/16/08 8:15 am | #1
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February 15, 2008 - Responding to a report issued this week by an independent warranty firm indicating that the Xbox 360 has a 16.4 percent failure rate, Microsoft said today that company officials have not seen the report but question its validity.

Yesterday, warranty issuer SquareTrade revealed the results of its recent examination of Xbox 360 failure rates. The company said that, based on a sample group of 1,000 warrantees it had issued, 16.4 percent had service calls -- more than half for general hardware failures (a.k.a. Three Red Lights) and the rest for disk drive problems, hardware freezes and other issues.

"Microsoft does not comment on hardware failure rates
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Re: Microsoft Responds to Warranty Report
02/16/08 9:58 pm | #2
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Maybe Microsoft will respond to this:

I'm on my fifth 360, soon to be sixth. Is that good enough of a study for you?
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Re: Microsoft Responds to Warranty Report
02/16/08 10:09 pm | #3
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3rd 4 me in 2 years
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