Below is a chat session I had with an Xbox Live associate to find out what someone can do (who to talk to) if their rep is being unfairly attacked to drive it down.
Just some good information to have if it happens to someone again.
Z
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{Khristine} Welcome to the Xbox North America Customer Support! My name is Khristine. How may I help you today Dan?
{Dan} Hi Khristine, I am the admin and clan leader for a group out of ohio. One of my clan members is having issues with his rep being tarnished due to the Quake 4 multiplayer
{Dan} Unfortunately, as he continues to move up the leaderboard, other players are leading a grassroots campaign to destroy his rep (for whatever childish reason).
{Dan} My question is where does he go to have this obvious abuse of the rep system addressed and his rep restored?
{Khristine} Sorry that you encountered this issue Dan.Let me see if I understand this correctly, one of your clan members is having rep issue, you would like to know where to report this, unfair campaign to bring down his rep. Is that correct?
{Dan} That is correct.
{Khristine} Dan,it would be best for you to call phone support for further assistance. Due to the complex nature of this issue, we will be unable to resolve it within the chat forum. Your issue would be best addressed via our phone support option.
{Khristine} You can reach them at 1-800-4MY-XBOX (1-800-469-9269). They are available 7 days a week, from 9AM to 1AM EST. The call is toll free in North America. Is there anything else that I can assist you with today Dan?
{Dan} Is there any specific selection he should make from teh IVR (To any particular department?)
{Khristine} No, just ask to be connected with an Xbox Live representative.
{Khristine} Is there anything else that I can assist you with today Dan?
{Khristine} I'm sorry, but I need your response in order to assist you further. Please reply Dan.
{Dan} One quick one, he is very worried about getting banned due to his low rep. He can call right now, but is he in danger of this happenning?
{Khristine} There is a possibility. You could also contact the game server.And report this issue.
{Khristine} Is there anything else that I can assist you with today Dan?
{Dan}Thank you very much for your assistance. I will pass this information on. Dan
{Khristine} For further assistance, please don't hesitate to write back or call Xbox Phone Support at 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience. We are open everyday from 9am to 12mn Central Time.
For more information about Xbox360, please visit http://www.xbox.com or http://www.xbox.com/360.
{Khristine} It was a pleasure chatting with you today. Thank you for inquiring about Xbox. If you need further assistance, please come back and visit us again. I hope you have a nice day Dan!
Just some good information to have if it happens to someone again.
Z
+++++++++++++++
{Khristine} Welcome to the Xbox North America Customer Support! My name is Khristine. How may I help you today Dan?
{Dan} Hi Khristine, I am the admin and clan leader for a group out of ohio. One of my clan members is having issues with his rep being tarnished due to the Quake 4 multiplayer
{Dan} Unfortunately, as he continues to move up the leaderboard, other players are leading a grassroots campaign to destroy his rep (for whatever childish reason).
{Dan} My question is where does he go to have this obvious abuse of the rep system addressed and his rep restored?
{Khristine} Sorry that you encountered this issue Dan.Let me see if I understand this correctly, one of your clan members is having rep issue, you would like to know where to report this, unfair campaign to bring down his rep. Is that correct?
{Dan} That is correct.
{Khristine} Dan,it would be best for you to call phone support for further assistance. Due to the complex nature of this issue, we will be unable to resolve it within the chat forum. Your issue would be best addressed via our phone support option.
{Khristine} You can reach them at 1-800-4MY-XBOX (1-800-469-9269). They are available 7 days a week, from 9AM to 1AM EST. The call is toll free in North America. Is there anything else that I can assist you with today Dan?
{Dan} Is there any specific selection he should make from teh IVR (To any particular department?)
{Khristine} No, just ask to be connected with an Xbox Live representative.
{Khristine} Is there anything else that I can assist you with today Dan?
{Khristine} I'm sorry, but I need your response in order to assist you further. Please reply Dan.
{Dan} One quick one, he is very worried about getting banned due to his low rep. He can call right now, but is he in danger of this happenning?
{Khristine} There is a possibility. You could also contact the game server.And report this issue.
{Khristine} Is there anything else that I can assist you with today Dan?
{Dan}Thank you very much for your assistance. I will pass this information on. Dan
{Khristine} For further assistance, please don't hesitate to write back or call Xbox Phone Support at 1-800-4MYXBOX (1-800-469-9269) at your earliest convenience. We are open everyday from 9am to 12mn Central Time.
For more information about Xbox360, please visit http://www.xbox.com or http://www.xbox.com/360.
{Khristine} It was a pleasure chatting with you today. Thank you for inquiring about Xbox. If you need further assistance, please come back and visit us again. I hope you have a nice day Dan!
