Have you ever been "PO"'ed enough to write a letter?

Re: Re: Have you ever been "PO"'ed enough to write a letter?

04/23/10 12:25 am | #16

Quote by Meta:

I would also recommend doing some research and sending a physical copy of this letter to DICE with ATTN: to the appropriate department.

A phone call would be good too, EA should have a line for customer comments or something similar.

I thought about that too. We were discussing differences in professional correspondence today. Electronic versus a tangible letter and the difference it makes. I may have been verbose, but it's still just a f'ing email. Phone numbers and physical addresses were provided by EA and DICE on their customer service pages.

If as expected, they do not respond in a reasonable amount of time, I may do that. Maybe I'll send a copy to XBOX Magazine too. Aren't they supposed to be on our side? I'll ask them why MS microphones suck ass while I'm at it.

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Re: Have you ever been "PO"'ed enough to write a letter?

04/23/10 9:32 am | #17

I wouldn't hold your breath waiting for EA to give you anything. Like you said, vote with your wallet. They might get the message eventually. I stay away from EA. They only care about the $$.

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Re: Have you ever been "PO"'ed enough to write a letter?

04/23/10 11:21 am | #18

my friend got RROD and had his xbox sent in 4 times. they never fixed it until the 5th time, when he threatened to sue....

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Re: Have you ever been "PO"'ed enough to write a letter?

04/23/10 11:29 am | #19

That was a pretty great letter, Spleen. But as the other members said, don't expect a response and if you do get one I'm sure it will just be a sorry, lol.

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Re: Have you ever been "PO"'ed enough to write a letter?

04/23/10 12:04 pm | #20

I've thought further about what I may have done inappropriately. I did tea-bag a couple of players... I mean, C'mon, we can't trash talk anyone but our own squadmates in this game. How else are we to say thank you for being a worthy opponent? It's a time honored FPS right of passage and tradition to employ a sack drag across a downed opponents head. So I'm sure that's not it either.

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Re: Re: Have you ever been "PO"'ed enough to write a letter?

04/23/10 12:14 pm | #21

Quote by weekspleen:

I've thought further about what I may have done inappropriately. I did tea-bag a couple of players... I mean, C'mon, we can't trash talk anyone but our own squadmates in this game. How else are we to say thank you for being a worthy opponent? It's a time honored FPS right of passage and tradition to employ a sack drag across a downed opponents head. So I'm sure that's not it either.

There's no way you got reset for that... Shadowrun actually have an achievement for teabagging someone - I didn't know about, then when it popped up I almost crapped myself laughing.

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Re: Re: Re: Have you ever been "PO"'ed enough to write a letter?

04/23/10 12:29 pm | #22

Quote by AJ:

There's no way you got reset for that... Shadowrun actually have an achievement for teabagging someone - I didn't know about, then when it popped up I almost crapped myself laughing.

From xbox360achievements.org

Shadowrun Fever
"25g Catch it! Kill and teabag a person who has this (viral achievement). To teabag someone, stand over their body and toggle between crouching and standing. "

HAHAHA!!! I want this achievement. I love the explanation on how to teabag someone too. HAHAHA!!!!!

It's a secret achievement, so don't tell anyone...

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Re: Have you ever been "PO"'ed enough to write a letter?

04/23/10 12:31 pm | #23

ahhh shadowrun, what a fun game back in the day, i remember first unlockin this achievement too, it was among the first achieves i unlocked on this game, also just about pissed myself when i realized what the achieve was lol.

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Re: Have you ever been "PO"'ed enough to write a letter?

04/25/10 11:29 am | #24

Yes I have been PO'd enough to write a letter to a company... just too lazy. I was PO'd by the patch in MLB 2k10 that finally gave you the ability to check swing... well, seemed like all my swings were after that patch were like check swings... I mean, my guy was a monster and it made me just take my game back to Movie gallery and not pick it up again... ruined a fun smashing experience... hope it gets fixed though.

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Re: Re: Re: Re: Have you ever been "PO"'ed enough to write a letter?

04/25/10 12:18 pm | #25

Quote by weekspleen:

Quote by AJ:

There's no way you got reset for that... Shadowrun actually have an achievement for teabagging someone - I didn't know about, then when it popped up I almost crapped myself laughing.

From xbox360achievements.org

Shadowrun Fever
"25g Catch it! Kill and teabag a person who has this (viral achievement). To teabag someone, stand over their body and toggle between crouching and standing. "

HAHAHA!!! I want this achievement. I love the explanation on how to teabag someone too. HAHAHA!!!!!

It's a secret achievement, so don't tell anyone...

Yup that's the one! My instinct to teabag people I kill led me to a 25gs achievement, hahahaha.

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Re: Have you ever been "PO"'ed enough to write a letter?

04/25/10 12:45 pm | #26

God man that sucks

Silly EA trix are for kids!

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Re: Have you ever been "PO"'ed enough to write a letter?

05/03/10 7:10 am | #27

Lol Shadowrun fever wow but i cant say i have but then again mx vs atv reflex is pretty crappy and i wrote a thread on there forums that count?

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Re: Have you ever been "PO"'ed enough to write a letter?

05/06/10 2:42 pm | #28

Still nothing from EA.

Here's a response sent 5 days after the promised "we'll get back to you in 24 hours" response.

***********************************

Response (Andrew)
04/27/2010 05:26 AM

Greetings again ****,

Thank you for replying to us. Please be informed that we have forwarded the issue to our development team for faster resolution. Hopefully, it will be resolved soon. However, we do not have any ETA on it. I appreciate your understandings regarding the issue.

Thanks and regards,
Andrew Electronic Arts

***************************************

I'm not sure how they consider the first contact with me as a "Greetings Again", the only other contact was the automated response to assure me they would address my issue within 24 hours. This message was posted 5 days after the fact and I've still not heard anything from them. The help page I can access via my EA account states that my question was updated 05 MAY at 0108 (thats 1:08am for those of you who don't habla). But this is 2 weeks since I submitted that letter, so time frames are clearly not a specialty of EA.

Thoughts thus far:

Yes, it was a waste of time and energy.
Yes, everyone and their brother are correct in the belief that EA cares nothing about the individual user's experience with their games or content.
No, EA does not have a functional customer service department.
Yes, I will be very hesistant to purchase any games or content from EA in the future, new or used.

DICE has not responded, but they sent a message initially stating they would not be able to respond in a reasonable amount of time.

Oddly enough, I did play this game again the other night and I got the same "Your recent form has degraded your skill level..." message. This time it took me from a skill level of 163 down to 141. I was pissed the first time, but now I don't even care. It's just some typical EA BS right...

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Re: Have you ever been "PO"'ed enough to write a letter?

05/14/10 6:41 am | #29

At spleen i get that mess all the time and sometimes not right after and its stupid BCBF2 was a great game dont get it twisted but the little bugs in there are BIGGG problems

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