Microsoft Dismisses Repair Fees On Early Xbox 360s, Acknowledges Quality Problems
Dean Takahashi, 01:50 PM in Dean Takahashi, Gaming
Microsoft issued a statement today acknowledging that its early run of Xbox 360s made in 2005 were buggy and that it would rescind any repair fee on boxes that need service as long as they were manufactured before Jan. 1, 2006. The statement is in response to a raft of complaints from gamers such as Chris Szarek, whose story we told on this blog about how he went through four consoles in the repair process. Szarek said today that this validates concerns that he and others had about the quality of the launch consoles. Those who paid repair fees already will get refunds.
Here's Microsoft's statement:
As part of our standard and ongoing process of analyzing repair data, we recently noticed a higher than usual number of units coming in for repair. Upon further investigation, it was further discovered that the bulk of the units were isolated to a group that was part of the initial manufacturing run of the console. Returns for repair are coming in for a variety reasons and it's a higher rate than we are satisfied with. We've made the decision to comp repairs for consoles manufactured before January 1, 2006, and provide refunds to the small group of customers who have already paid for repairs.
Dean Takahashi, 01:50 PM in Dean Takahashi, Gaming
Microsoft issued a statement today acknowledging that its early run of Xbox 360s made in 2005 were buggy and that it would rescind any repair fee on boxes that need service as long as they were manufactured before Jan. 1, 2006. The statement is in response to a raft of complaints from gamers such as Chris Szarek, whose story we told on this blog about how he went through four consoles in the repair process. Szarek said today that this validates concerns that he and others had about the quality of the launch consoles. Those who paid repair fees already will get refunds.
Here's Microsoft's statement:
As part of our standard and ongoing process of analyzing repair data, we recently noticed a higher than usual number of units coming in for repair. Upon further investigation, it was further discovered that the bulk of the units were isolated to a group that was part of the initial manufacturing run of the console. Returns for repair are coming in for a variety reasons and it's a higher rate than we are satisfied with. We've made the decision to comp repairs for consoles manufactured before January 1, 2006, and provide refunds to the small group of customers who have already paid for repairs.
